I have noticed that my account is limited but I have paid every month 12USD fee for premium service.Profil-ID I-353E9L5VL43K

Hello Alexander,
Thank you for your question about your subscription. We reacted as soon as you wrote, which you hopefully noticed. We are now following up to close the issue.
Please let us know if you have any other questions. We welcome any follow-up comments or suggestions you may have.

How did you react as soon as I wrote? I have written on the 14th of June, the only visible reply I can see is dated 2 days later and didnt provide a solution. Again: I've been paying every month 12€ for the premium service by Paypal (Profil-ID I-353E9L5VL43K) but my account isnt set up as premium.

When you submitted your inquiry, we received an alert and enabled the premium service right away ... or so we thought. I handled that one myself, and apparently upgraded the wrong account. Some lucky user received a free upgrade.
In any case, we regret the confusion .. it was human error. It won't happen again.
Please let us know if you have any other questions. We welcome any follow-up comments or suggestions you may have.

Many thanks.