Can you tell me why my bid was not placed ?
The starting bid was £5.00 my maximum bid was £12.88 !
The item has now been re-listed !
Why was my bid not placed ?
Regards K J Tilley

Hello Kevin,
Thank you for your question about this item. We investigated to see what we encountered when we placed the snipe for you.
This is a free snipe, so we don't have logs for it, but it is generally one of five issues. It does not appear to be buyer strikes, but the seller has restrictions set. Please let me know the answers to these questions:
How many buyer strikes do you have on record right now?
How many items have you purchased from the same seller?
Have you completed the phone verification step in My eBay?
Does the seller ship to your country?
Please let me know and we can take the next step.

Hi, thanks for getting back to me, I do not use bid slammer very often and I’ve tried to see how many buyers strikes I’ve had but can’t seen to find that information on my account page .
I believe I can have up to 5 x free bids within a 7 x day period but I have never got anywhere near in doing that.
I have not purchased from this seller before .
Yes I have completed the phone verification in my eBay account.
This item was near to me and it was collection only with normal bidding procedure , no one bidded for the item and it has been re-listed by the seller.
I need this sorted as I don’t feel I can use bid slammer as I’m now now confident my bids will be placed.
I’ve always been very happy with bid slammer and have never had an issue like this before.
Can you please help me to ensure it will work normally for future bids ?
Regards
K Tilley

Hi, have you got an update for me to why the bid slammer did not bid for me ?
I would like to have reassurance that that issue has been resolved and will work as it should for future bids ,
Please let me know.
Regards
Kevin Tilley.

We did place the bids because the times were recorded. Determining win/loss status is a lot harder to do. We have turned on detailed logging for your account so that if this happens again we will know the exact reason.
You might do the phone verification again to be sure, as that is critical.